Privacy Policy
This policy explains what personal information C2C Dental collects through this website, why we collect it, who we share it with, and the choices you have. It covers this website only. The information we keep when you become a patient is handled under our clinic's patient privacy practices, which we're happy to explain.
Last updated
Who we are
Coast to Coast Dental, trading as C2C Dental, operates this website and is responsible for the personal information described in this policy. We are a dental clinic in Vancouver, British Columbia.
You can reach us by email at info@c2cdental.ca or by phone at (604) 216-1808. Our mailing address is Vancouver, British Columbia, Canada (clinic street address to be published before opening).
In British Columbia, our handling of personal information is governed by the Personal Information Protection Act (BC PIPA), and by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
Information we collect
We collect only what we need to answer your message and to keep this website working. We do not buy personal information and we do not sell yours.
- Information you give us when you use the contact form: your name, email address, phone number (if you add it), the type of visit you're asking about, and anything you write in your message.
- Technical information: when you browse the site, our hosting provider's servers record standard request logs (such as IP address, browser type, the page requested and the time) to deliver the site and keep it secure.
- Usage information: we use Google Analytics, set up for us by our website host Craftify AI, to see how visitors use this website, such as the pages viewed, how long a visit lasts, the type of device and browser, and the general area a visit comes from. Google Analytics uses cookies and similar identifiers to do this. It does not receive what you write in the contact form, and we do not use it for advertising.
Please keep health details out of the form
The contact form is for booking requests and general questions. Please don't include detailed health or medical information in your message. If something about your health matters for your visit, tell us by phone or at your appointment, where it becomes part of your confidential patient record.
Why we use it, and your consent
We use the information you send to reply to you, to arrange or change an appointment, and to answer your questions. We use technical log information only to operate the site, prevent abuse and keep it secure. We use Google Analytics reports, which show how the site is used across all visitors, only to understand which pages are useful and to improve the website.
By sending us a message, you consent to us using your information for these purposes. You can withdraw your consent at any time by contacting us; we will then stop using your information, except where the law requires us to keep it.
We do not make decisions about you by automated means, and we do not profile you.
Where your information is processed
Some of our service providers store or process information outside Canada, including in the United States. While it is there, it may be accessible to authorities in that country under its laws. We choose providers that protect information to a standard comparable to Canadian law.
How long we keep it
We keep contact-form messages for 24 months from your last contact with us, then delete them, unless the message becomes part of a patient record. Patient records are kept for the period required by the rules that govern dental practice in British Columbia.
Your rights and choices
You can ask to see the personal information we hold about you from this website, ask us to correct it, or ask us to delete it. You can also withdraw your consent to our use of it.
To make a request, email info@c2cdental.ca or call (604) 216-1808. We will respond within 30 days, as BC PIPA requires. We may ask you to confirm your identity first, and we will only ask for what we need to do that.
If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Privacy Commissioner of Canada.
Children
This website is meant for adults and parents or guardians booking on behalf of their children. We do not knowingly collect personal information through the site from anyone under 13. A parent or guardian should contact us on a child's behalf.
How we protect it
The site is served over an encrypted HTTPS connection, and only the people who need to reply to you can see your message. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information and will notify you and the relevant regulator if the law requires it after a breach.
Links to other sites
This website may link to other websites, such as map or social media pages. We are not responsible for their privacy practices, and this policy does not apply to them.
Changes to this policy
We update this policy when our practices change. The date at the top shows when it was last revised. If a change materially affects how we use your information, we will make that clear on this page.
Contact us
Questions or requests about privacy: email info@c2cdental.ca, call (604) 216-1808, or write to Coast to Coast Dental (C2C Dental), Vancouver, British Columbia, Canada (clinic street address to be published before opening).